For Manhattan collision repair we send a tow truck to collect your vehicle, carry out the structural and body work at our Long Island City shop, and tow the car back to you in Manhattan when it is done. Nothing about the repair requires you to cross the river.
After a collision the car is often not driveable, and even when it is, moving a damagedvehicle through Manhattan traffic is not something anyone wants to do. We send a truck, takethe vehicle to Long Island City, and return it to an address you choose when the work isfinished.
If your vehicle is being held after an accident, tell us where it is and we will deal withthe collection. You are entitled to choose the repair shop regardless of where the vehicle wastowed initially, and moving it from a network facility to us is routine.
Restoring a unibody to the manufacturer's measurements requires the vehicle anchored to abench while force is applied along the reverse of the impact path, with control points measuredagainst published specifications throughout. That equipment is fixed, and the measurements arethe documentation that the structure is back where it should be.
The same applies to refinishing. Color is matched using spray out cards under controlledlight and blended into adjacent panels in a booth, because a hard edge at a panel gap isvisible from across the street.
OEM parts come from the vehicle maker. Aftermarket parts are made by other companies to fit the same car, and recycled parts come off another vehicle of the same model.
| Question | OEM | Aftermarket | Recycled (used) |
|---|---|---|---|
| Who makes it | The vehicle maker or its supplier | A third party manufacturer | The vehicle maker, taken from another car |
| Fit and finish | Matches the original | Varies by brand and part | Original fit, condition varies |
| Relative cost | Usually highest | Usually lower | Usually lowest |
| Good to ask | Is it new or reconditioned? | Is the part certified? | What is the mileage and condition? |
Your estimate should list which type is used for each part. Ask before work starts if you want OEM.
In New York you choose where your car is repaired. An insurer can recommend a shop in its network, but it cannot require you to use one.
| Question | Insurer's network shop | A shop you choose |
|---|---|---|
| Who picks it | Recommended by the insurer | You do |
| Who the shop has an agreement with | The insurer | You, the customer |
| Estimate | Often written under the insurer's program rules | Written by the shop and reviewed by the adjuster |
| Hidden damage found later | Handled within the program | Documented and sent to the adjuster as a supplement |
Source: the New York State Department of Financial Services confirms you keep the right, under the Insurance Law, to choose which shop repairs your car.
Yes. For collision repair in Manhattan, we tow your vehicle to our Long Island City shop, repair it, and return it.
No. In New York you choose the repair shop, and we work directly with your insurer on the claim.